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Pristine Procedures

Initiatives

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General Detail Cleaning

We have enhanced our cleaning and sanitation procedures to align with expert recommendations for defeating COVID-19.

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Social Distancing

Guidelines have been put in place to limit the number of people in one area, and employees are required to practice social distancing throughout the property.

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High Touch Objects

High-touch points such as our front desk, elevator banks, coffee stations, and doorknobs will be cleaned bi-hourly.

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Take-Out And Delivery

Starting July 1st, our full breakfast, lunch, dinner, and all-day dining menus will be offered as room or patio service, and all room deliveries will be contactless.

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Face Masks and Gloves

Masks and gloves will be available to all guests throughout their stay. Face masks are required in public areas of the hotel.

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Staff Safety Protocols

From staggering staff shifts to teleconferencing for internal meetings, our team is doing the maximum to prevent the spread of germs.

Your Health is Our Top Priority

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Cleanliness Changes

  • Curbside check-in, available now!
  • Guest rooms are left vacant for 24 hours between stays.
  • Concierge Services will be conducted remotely via the phone.
  • Checkout can be done curbside or by call/text.
  • Traditional dine-in options have been modified.
  • Our pool is closed but our pool deck is open.

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Affiliations and Accreditations

County of Los Angeles Public Health

We are subject to and will enforce the public health orders that are issued. All employees have been given a copy of our Social Distancing Protocol required by the County of Los Angeles Public Health which can be found here.

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Zingle

We have partnered with Zingle to provide our guests with messaging services for easy and convenient communication with our staff—without the need for in-person contact.

Cleanliness Policies FAQ

What are the protocols for public spaces?

  • There are hand-sanitizing stations and alcohol rubs strategically placed throughout the hotel’s public areas that will be refreshed often.
  • We have provided tissues and additional trash receptacles in public areas.
  • There are dedicated staff members who will clean high-touch points such as our front desk, elevator banks, coffee stations, and doorknobs in the public areas, ensuring that all are cleaned bi-hourly.
  • We are subject to and will enforce the public health orders that are issued. During this time, guidelines have been put in place limiting the number of people in one area.

What are the protocols for guests and guest rooms?

  • We are offering an optional pre-check-in process to all guests in order to reduce time spent in public areas. Please contact us in advance.
  • Face masks will be required by all guests in public areas. Face masks and gloves will be available to guests upon check-in and during the remainder of their stay.
  • Concierge Services will be conducted over the phone.
  • For additional sanitation, all guest rooms will be left vacant for 24 hours after the previous guest checks out.
  • Guests are encouraged to check out of their rooms via the phone.

What are the protocols for employees?

  • Employees are required to stay home if they are showing systems of illness. They have been made aware of their available sick leave and additional leave provided by the State and Federal Government. Employees will be allowed to carry a negative sick leave balance if needed. No employee will lose their job if they are rendered unable to work due to illness or exposure to illness in their households and familial networks.
  • Employees will be provided their own work tools and are not permitted to share phones, desks, offices, or other work tools and equipment with one another. This is to prevent the potential spread of illness.
  • Employees are required to practice social distancing guidelines throughout the property. Workstations have been moved apart, and shifts have been staggered. Those that can work from home will do so.
  • Social distancing is required in the employee break rooms.
  • All internal meetings have been changed to teleconferences.