c
Pristine Procedures

Initiatives

icon 06

Staff Safety Protocols

From staggering staff shifts to teleconferencing for internal meetings, our team is doing the maximum to prevent the spread of germs.

icon 02

Social Distancing

Guidelines have been put in place to limit the number of people in one area, and employees are required to practice social distancing throughout the property.

icon 01

General Detail Cleaning

We have enhanced our cleaning and sanitation procedures to align with expert recommendations for defeating COVID-19.

icon 03

High Touch Objects

High-touch points such as our front desk, elevator banks, coffee stations, and doorknobs will be cleaned bi-hourly.

icon 04 a icon 04 a

Face Masks and Gloves

Masks and gloves will be available to all guests throughout their stay. Face masks are required in public areas of the hotel.

icon 05

Dedicated Team

Our team members are committed to maintaining a safe environment and enforcing all public health orders that are issued.

Your Health is Our Top Priority

c

cleanliness cleanlinesschanges image

Cleanliness Changes

  • Pre-check-in is now available.
  • Guest rooms are left vacant for 24 hours between guests.
  • Concierge Services will be conducted over the phone.
  • Guests can check out via calling or texting.

Cleanliness Policies FAQ

What are the protocols for public spaces?

  • There are hand-sanitizing stations and alcohol rubs strategically placed throughout the hotel’s public areas that will be refreshed often.
  • We have provided tissues and additional trash receptacles in public areas.
  • There are dedicated staff members who will clean high-touch points such as our front desk, elevator banks, coffee stations, and doorknobs in the public areas, ensuring that all are cleaned bi-hourly.
  • We are subject to and will enforce the public health orders that are issued. During this time, guidelines have been put in place limiting the number of people in one area.

What are the protocols for guests and guest rooms?

  • We are offering an optional pre-check-in process to all guests in order to reduce time spent in public areas. Please contact us in advance.
  • Face masks will be required by all guests in public areas. Face masks and gloves will be available to guests upon check-in and during the remainder of their stay.
  • Concierge Services will be conducted over the phone.
  • For additional sanitation, all guest rooms will be left vacant for 24 hours after the previous guest checks out.
  • Guests are encouraged to check out of their rooms via the phone.

What are the protocols for employees?

  • Employees are required to stay home if they are showing symptoms of illness. They have been made aware of their available sick leave and additional leave provided by the State and Federal Government. Employees will be allowed to carry a negative sick leave balance if needed. No employee will lose their job if they are rendered unable to work due to illness or exposure to illness in their households and familial networks.
  • Employees will be provided their own work tools and are not permitted to share phones, desks, offices, or other work tools and equipment with one another. This is to prevent the potential spread of illness.
  • Employees are required to practice social distancing guidelines throughout the property. Workstations have been moved apart, and shifts have been staggered. Those that can work from home will do so.
  • Social distancing is required in the employee break rooms.
  • All internal meetings have been changed to teleconferences.