Exterior of Luxe Life Hotel
FAQ

Get Answers To Your Questions

Have questions about Luxe Life Hotel? We’ve got answers. Peruse our FAQ below, and if you need additional help, please feel free to get in touch.

Q. Do you have free Wi-Fi?

A. Yes! We provide complimentary wireless high-speed Internet access throughout the entire hotel. It is easily accessible by choosing our Wi-Fi name and entering your email and room number.


Q. What time are check-in and check-out?

A. Check-in time is at 3:00 pm and check-out time is at 11:00 am. Failure to check-out by 12:30 pm will result in a charge of 50% of one night’s room rate; check-out after 3:00 pm will result in a charge of one night’s room rate.


Q. Are you pet-friendly?

A. You bet! We love our four-legged friends. Our pet-friendly hotel in Manhattan, New York Hotel welcomes fully trained, owner-restrained pets under 20 pounds (9kg). A one-time $30 cleaning fee per pet, and a charge for any damages incurred, will be posted to your room charges at the end of your stay. You are responsible to clean up after your pet and a $25 fee per occurrence will be charged in the event our housekeeping department needs to clean any dog waste in your room. Luxe Life Hotel reserves the right to exclude any pets that Luxe Life Hotel believes pose a problem for the hotel or its guests. Service animals are always welcome, and exceptions to the pet weight limit will be made for service animals.

Please note: Pets are not allowed to be left in rooms unattended.


Q. Do you accept advanced ship packages?

A. Yes! Luxe Life Hotel is happy to receive guest packages as a courtesy at no charge. We do have a 25lb. maximum weight per package. No more than five packages are allowed per room, per stay. We are not responsible for any damages.


Q. Where can I find the filtered water taps?

A. Our 99.9% pure and particle-free water filtration taps are located on floors 4, 6 and 8.


Q. Do you have a fitness facility and what kind of equipment does it have?

A. ABS-olutely! Our fitness facility is open 24/7 located on our 2nd floor. We have a treadmill, elliptical, spin bike, universal weight machines, free weights, medicine balls, and resistance bands.


Q. Do you have a business center?

A. Yes! We have a business center on the 2nd floor with a printer (5 page limit per guest). If you need any further assistance or additional copies please text us at (646) 349-1434 or contact the front desk by dialing zero (0).


Q. Where can I find the 24/7 complimentary coffee?

A. On the 2nd floor right across from our gym and next to our business center.


Q. Do you store luggage?

A. Yes! We have luggage storage available at no charge for hotel guests. The hotel will not be responsible for any lost, damaged, or stolen personal property.


Q. Do you offer valet parking for the hotel, restaurant, or bar?

A. No. Parking is available offsite at two partner lots; 9 West 31st Street (located right before the hotel mid-way down 31st St) and at 1250 Broadway (corner of Broadway & 31st). 9 West 31st St offers a discounted rate of $41 for 24 hours and for the restaurant up to $30 for 6 hours. 1250 Broadway offers a discounted rate of $30 for 24 hours. Please text us at (646) 349-1434 or contact our front desk by dialing zero (0) with any questions and for assistance. A parking stub is validated at the front desk and host stand.


Q. Do you provide ADA-Compliant accommodations?

A. Yes, we offer accessible rooms. To reserve an accessible room please text us at (646) 349-1434, email us at reservations@lifehotel.com or call (212) 615-9900.


Q. Are you a non-smoking hotel?

A. Luxe Life Hotel is a non-smoking hotel. Smoking of any type, including e-cigarettes, or tampering with the smoke detector in the guest room will activate the alarm and is a violation of Luxe Life Hotel’s non-smoking policy. Guests in violation of Luxe Life Hotel’s non-smoking policy will be charged $250 and be asked to immediately vacate the property.


Q. Do you have laundry services available?

A. Laundry bags are available in each guest room to arrange for pick up upon request. Please text our team at (646) 349-1434 or call the front desk by dialing zero (0) for assistance.


Q. Do you offer dry cleaning service?

A. Yes! We offer same-day valet dry cleaning service, please text (646) 349-1434, call the front desk (dial zero) or bring your laundry bag to the front desk prior to 8:30 am in order to get it back by 7 pm same-day, available Monday through Saturday.


Q. What is your cancellation policy?

A. Most reservations require cancellation 24 hours prior to arrival. However, certain noted specials and packages may require additional advanced notice for cancellation. If reservations are canceled within the 24-hour period a fee equal to (1) one night’s room and tax will be charged.


Q. Why do I have a $200 hold on my credit/debit card?

A. A pre-authorized amount will be held on your account towards room and tax plus an additional incidental charge of $200.00. The authorization will appear as a charge on your account. All funds that are not used from the pre-authorization will reappear in your account within 7-10 business days (domestic) and 30 days (international). Luxe Life Hotel does not take responsibility for the amount of the time taken to release a hold or any overdraft fees.

We are currently closed through October 9th and re-opening on October 10th. Find out more about our commitment to cleanliness. Pristine by Luxe.
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